1. Introduction
ItIsOnMe.org ("ItIsOnMe"), operated by AUTOSUFICIENCIA EMOCIONAL ("we", "us", or "our"), operates a Charitable Assistance Platform designed to facilitate direct, verified assistance through the funding of vital goods and services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and mobile applications.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
Depending on your role (Beneficiary, Donor, Merchant Partner, or Admin), we may collect:
- Personal Information: name, email address, phone number, city/state of residence
- Account Information: login credentials, user preferences, role designation
- Beneficiary Information: details about voucher requests, narratives describing the need, uploaded documentation for verification (including utility bills or provider statements), and suggested merchant locations/addresses
- Donor Information: donation history, tax receipt information, preferences
- Merchant Partner Information: business name, tax documentation, contact details, verification notes
- User Content: thank-you messages, success stories, optional photos (subject to moderation)
2.2 Automatically Collected Information
We automatically collect certain information when you use the platform:
- IP address
- Device identifiers
- Browser type and operating system
- App usage data and logs
- Approximate location (city/state)
3. How We Use Information
We use collected information to:
- Create and manage user accounts
- Verify identities and voucher requests
- Facilitate voucher purchases and merchant payouts
- Enforce usage limits and prevent fraud or abuse
- Operate and improve marketplace functionality
- Provide receipts, confirmations, and notifications
- Moderate content and enforce community guidelines
- Comply with legal and regulatory obligations
4. Verification and Sensitive Information
Some services, such as Direct Bill Pay, require additional verification documents (e.g., a photo of your bill). These documents are:
- Used solely to confirm the legitimacy of a need and verify account details for direct payment.
- Accessed only by authorized ItIsOnMe personnel; they are never shared with donors, sponsors, or other public users.
- Stored securely and retained only as long as reasonably necessary to fulfill the verification and payment process.
Privacy Tip: We encourage beneficiaries to redact or obscure highly sensitive personal information (such as Social Security Numbers or full dates of birth) from uploaded bills, as long as the merchant/provider name, account number, and amount due remain clearly visible.
5. Payments and Financial Information
Payments are processed by third-party payment processors (e.g., Stripe, Apple Pay, Google Pay). We do not store full payment card numbers.
Payment data is handled in accordance with the processor's privacy and security practices.
6. Information Sharing
We may share information:
- With service providers who help us operate the platform
- With verification partners strictly for identity and request verification
- With Merchant Partners to fulfill vouchers and process payouts
- If required by law or legal process
- To protect the rights, safety, and integrity of users and the platform
We do not sell user data.
7. Data Retention
We retain personal information only as long as necessary for:
- Platform operations
- Legal compliance
- Fraud prevention and audits
Users may request account deletion, subject to legal retention requirements.
8. User Rights
Depending on jurisdiction, users may have rights to:
- Access personal information
- Correct inaccurate data
- Request deletion
- Withdraw consent where applicable
Requests may be submitted via our contact page.
9. Security
We employ reasonable technical and organizational safeguards to protect user data, including encryption, access controls, and secure infrastructure.
However, no system can guarantee absolute security.
10. Child Safety and CSAE
Sofia LLC is committed to the safety of children. ItIsOnMe.org is not intended for children under 18, and we do not knowingly collect data from minors.
We strictly prohibit the recruitment or solicitation of minors, and we have zero tolerance for Child Sexual Abuse Content (CSAE). We proactively monitor and remove any content that endangers child safety and report such activity to relevant law enforcement authorities and NCMEC.
11. Community Standards & Moderation
ItsOnMe is a platform for kindness. Sofia LLC maintains a zero-tolerance policy for user-generated content that includes: bullying, harassment, hate speech, illegal acts, or deceptive financial requests. Any user found violating these standards will be permanently banned.
Our team reviews every report. Users can flag any request for review via the in-app reporting tools. We commit to reviewing reported content within 24 hours and removing anything that violates our standards.
12. International Users
If you access the platform from outside the United States, you consent to data processing in the United States.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
14. Contact Us
For questions or requests regarding this Privacy Policy, contact: